Shipping & Returns

Shipping Methods

We currently offer ePacket, EMS, and DHL shipping. Shipping cost for ePacket is 15 USD for the first pair, 10 USD for the second, 15 USD for the third, 10 USD for the fourth, etc. EMS and DHL are both 25 USD per pair.

Backorders


We cannot guarantee that we will have all items in stock all the time. If your item is not in stock and is not expected to be in stock within five business days, we will contact you with details of the backorder or a possible substitute item if there is one available. If you have a critical or time-sensitive need, feel free to email us hto ensure your order reaches you as soon as you need it.

Customs, Duties, and Seizures

The buyer is fully responsible for any duties that are charged by customs. In case of seizures, we may decide to re-ship the product(s), but this is decided on a case-by-case basis and is usually a one-time courtesy. We will however re-ship in the event your package is lost before reaching customs in your country.

Tracking Your Order Online

1When your order ships, you will receive an email confirming shipment to the same email address you used when placing your order. This email will contain instructions on how to track your order. Your website order page will also be updated with the tracking number for your package.

Note that it may take up to three business days for your information to be posted on the carrier's website.

Delivery dates are not guaranteed and your order may arrive after the estimated arrival date for various reasons, such as:
1. Delays due to weather
2. Delivery is outside major city
3. Delays due to courier error
4. Delays to the unavailability of product(s)
5. Delivery is to a PO Box or APO/FPO address
6. Delays due to orders being placed on a holiday
7. Delays due to problems with credit card authorization and verification

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